Return and refund policy

LEGAL POLICIES OF DELIVERY, WARRANTY AND RETURN OF PRODUCTS

LEGAL:

Kukyflor is responsible for the content of the page, as well as the sale, delivery. guarantee and return of the products offered. Prices are indicated in Peruvian currency Peruvian Sol.

PRODUCTS AND DELIVERY:

  • The products displayed on our website www.kukyflor.com are exclusively for online purchases, if you wish to purchase them in our stores you can go to check availability.
  • Products are subject to available stock.
  • The images or photos are referential.
  • In the campaigns for Valentine's Day, Women's Day, Secretary's Day, Mother's Day and Father's Day; The sale of products from the catalog of that season will be prioritized.

Schedule for delivery

SAME DAY ORDERS

  • Orders placed until 2 pm will be delivered the same day (if the customer requires it).
  • Orders placed after 2 pm will be delivered the following day according to the date and shift indicated by the customer.

SHIPPING SCHEDULE:

  • Monday to Saturdays:
    First turn. From 9 am to 2 pm (orders received until 7 am ).
    Second shift. From 2 pm to 6 pm (orders received until 2 pm ).
  • Sundays:
    One turn only. From 9 am to 3 pm (orders received until 3 pm on Saturday).

PURCHASE HOURS:

  • From our website: You can shop 24 hours every day.
  • From the Call Center (01) 711-8888: Monday to Saturday from 7 am to 5 pm.
  • Chat channel and Whatsapp: 7 am - 11 pm

OF THE WARRANTY AND RETURN OF PRODUCTS

All our products come with a warranty. Changes will be accepted within 24 hours of receiving the product. If the product arrived in poor condition, the customer must send us photos as evidence to verify the request (to our WhatsApp). Once the product has been reviewed from the packaging to the flowers, Kukyflor will pick it up at the address where the delivery was made, proceeding to replace it with another product of the same model in perfect condition within 8 hours of receiving the exchange request. 

After that time I do not know they will accept changes or returns.

It is possible that the tulips have a greenish color at the beginning of the delivery, that means that the product is fresher brought directly from our crops, therefore, you will have more time to enjoy and appreciate the color and beauty of our flowers.

It is suggested to read the instructions found in the envelope of the flower arrangement for better care.

The customer must contact the store within the indicated period.

Referential photos.

All our prices include taxes.

All delivery will apply delivery cost which will depend on the area.